Returns:

We accept returns on defective or damaged items Only, or if the wrong item was received. If you received an item you would like to return, please contact your sales representative directly or call Customer Service at 1-848-525-7119 with the order and product details. Items returned without approval will not be accounted for, and will be properly disposed of. Items damaged by misuse or improper care are not covered by our policy. For sanitary reasons and the overall safety of our customers and staff, we do not accept returns on the following: drip tips, coils, cotton, batteries, wire, and bottles of liquid. We also do not accept returns on leaking disposables, but we can accept a return if the device was Dead on Arrival (DOA).

Upon receipt of your return, our Returns Department will create the credit on your CITISMOKE account, if eligible, and can be applied to a future order or refunded to the payment method used on the original order. Returns of kits and sets must include all accessories that came with the item originally. If still available, please also include the item’s original packaging.

All returns are reviewed on a case-by-case basis.

How to return the product to CITISMOKE:

Contact your sales representative or our Customer Service Center to ensure you are eligible to make a return. Once approved, securely pack your merchandise in a box or envelope of your choice. Please include our return form (found at the bottom of this page). Mail your returns to the following address within 30 days of purchase:

ATTN: Returns/(Rep Name)

138 Michigan Avenue

Paterson NJ 07503

Shipping is not pre-paid and return labels will not be issued, therefore you are responsible for the cost of shipping. Shipping costs with proof of receipt may be reimbursed in the form of a credit if the wrong item was shipped to you on your initial order. Returns must be sent via USPS (Post Office). Please allow 2-3 weeks from the date of shipment for a credit to be made to your CITISMOKE account. If requesting a refund, please allow an additional 3-5 business days for it to appear on your card or bank statement.

Should you have further questions, please do not hesitate to contact your sales representative directly or our Customer Service Center at 1-848-525-7119.

Terms and Conditions:

CITISMOKE products may contain nicotine and are not to be sold or used by persons under the age of 21. These products are meant to be kept out of the reach and sight of children and pets. Any illegal use of any CITISMOKE product could subject the user to severe fines, penalties, and/or imprisonment under state and federal law. CITISMOKE products are not approved by the American FDA. Vaporizing products do not necessarily eliminate any and/or all toxins found in vaporized substances. Neither the manufacturer nor the seller, or their respective affiliates, directors, officers nor shareholders, of any aromatherapy products on this website shall be held responsible for the misuse of the same or the misuse of CITISMOKE products. You, the purchaser and/or user of any CITISMOKE product, are responsible for your own use of such products. CITISMOKE products are not to be used by those under the legal smoking age, women who are pregnant or breastfeeding, nonsmokers, those with (or at risk of) heart disease, individuals with high blood pressure or diabetes, or those taking medications for depression or asthma.

Consult your physician before using any CITISMOKE products if you are allergic to nicotine, propylene glycol, or inhalants. Avoid using nicotine if you are pregnant, breast-feeding, have liver or heart disease or have high blood pressure. If swallowed, used incorrectly or you become ill using this product, seek medical attention immediately. Consult your doctor before using nicotine.

By using CITISMOKE’s website, the customer acknowledges and agrees to abide by CITISMOKE’s Terms and Conditions before making any purchase on this website.

All trademarks, service marks, and trade names of CITISMOKE used in the site are trademarks or registered trademarks of CITISMOKE or its affiliate.

The entire content included in this site, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws and is the property of CITISMOKE. Collective work includes works that are licensed to CITISMOKE, Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Demand Vape or purchasing Demand Vape products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or place an order with CITISMOKE or to purchase CITISMOKE. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited unless authorized by CITISMOKE. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

CITISMOKE shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if CITISMOKE has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

These terms and conditions are applicable to you upon accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by CITISMOKE without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall survive any termination.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a CITISMOKE or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited.

You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. You agree to indemnify, defend, and hold harmless CITISMOKE, its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

If you have any questions regarding CITISMOKE’s Terms and Conditions, please email us at contact@citismoke.com.

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